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UT-CIS FAIL
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Rasta Monsta  



Joined: 12 Jul 2006
Posts: 11378
Location: PacNW

PostPosted: Mon May 31, 2010 5:12 pm    Post subject: UT-CIS FAIL Reply with quote

Unwired Tools wrote:
Dear UTCIS customer:

Yesterday we found that the flexible tube used inside the UTCIS was made from the incorrect material. This tube is about 3" long and it connects the Teflon pressure line from the UTCIS valve body to the control pressure sensor inside the UTCIS controller housing. We traced this problem to a vendor who was supposed to supply a high quality Silicone tubing. Our normal vendor was out of stock so we used an alternate. The problem is that our alternate vendor had a mis-print in their catalog. Instead of Silicone tubing, we received a quantity of "Silcone" (trade name) which isn't Silicone and isn't suitable for gasoline. This incorrect tubing type is not compatible with gasoline and it will weaken and leak. When a leak occurs the car will likely not start because the control pressure will be very low, under 1 bar. If this occurs gasoline will leak into the controller body, which should not affect the controller itself.

Please stop using the UTCIS immediately. We can offer you a replacement tube if you prefer to get your UTCIS back into service more quickly. Changing this tube takes about 5 minutes once you have access to the controller. To gain access to this tube you only need to remove the controller from its mount in order to remove the cover. The UTCIS valve body can remain in place. If you prefer, we will gladly service your UTCIS for you and we will pay for shipment back to us and return shipment to you.

Please contact us as soon as possible so that we can remedy this problem.

Sincerely,
Steve Schlanger
UnwiredTools Support


NFW.
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Toofah King Bad

  • Red (1987 924S) - Pro44/Spec944
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stevekat  



Joined: 19 Jan 2008
Posts: 718
Location: Los Angeles, CA

PostPosted: Mon May 31, 2010 5:29 pm    Post subject: Reply with quote

Wow. Haven't heard from them. Hope my unit from earlier is OK.
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"Never get out of the boat. Absolutely goddamn right. Unless you are goin' all the way."

Gone to new home: '81 924T, US version, CGT Intercooler, UTCIS-PT, Euro DITC, Greddy Trust MBC, Forged Fuchs Flat Dish 6's, Factory Recaro's.
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fiat22turbo  



Joined: 18 Jan 2006
Posts: 4040
Location: Portland, OR

PostPosted: Mon May 31, 2010 8:26 pm    Post subject: Reply with quote

Hey, at least they owned up to the mistake and are wiing to make it right. At least it didn't fail on you and you now have a chance to get it fixed before you get back to driving "shaggy" on a regular basis.
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1979 924 Carrera GTS (clone-ish)
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morghen  



Joined: 21 Jan 2005
Posts: 8126
Location: Romania

PostPosted: Mon May 31, 2010 8:51 pm    Post subject: Reply with quote

these mistakes happen on a larger scale too....think toyota...thing gas pedal

IMO what the guys did here is only fair...and honorable.
i'm not trying to kiss their ass but if they pay for shipping and replace the parts...they sent emails to everyone.....well thats a company i'd want to deal with.
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gegge  



Joined: 27 Jul 2007
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Location: Sweden

PostPosted: Mon May 31, 2010 11:26 pm    Post subject: Reply with quote

How can you tell if you got the faulty "Silcone" hose? By color or brandname?
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ideola  



Joined: 01 Oct 2004
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Location: Woodstock IL

PostPosted: Tue Jun 01, 2010 11:09 pm    Post subject: Reply with quote

I *just* purchased a UT-CIS and received it over the holiday weekend. I also got this email.

The fact that they have owned up to issue and are offering to make it right at no cost to the individual is pretty remarkable in this day and age. I'm impressed.
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Rasta Monsta  



Joined: 12 Jul 2006
Posts: 11378
Location: PacNW

PostPosted: Wed Jun 02, 2010 1:59 am    Post subject: Reply with quote

I appreciate the positive comments toward the company, and don't mean to dispute them or tear down Unwired Tools. However, this is a product defect that could result in spraying fuel and/or fire. As such, it is addressed as a legal necessity, not due to altruism or customer service. . .take it from a pro!
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RC  



Joined: 25 Mar 2007
Posts: 2634
Location: Australia

PostPosted: Wed Jun 02, 2010 4:56 am    Post subject: Reply with quote

Rasta`s the expert on US litigation but must agree with his comments regardless. These people are responsible for a faulty product and liable for the consequences, so are only covering their arse really. Similar consumer laws in the US as here I imagine. Purchasers are entitled to a full refund. Their choice of refund, repair replacement, modification. Note how in the email they promote their easiest and cheapest fix of "DIY" with them only supplying a few inches of hose. Then I am sure any warranty will be void and YOU then become responsible for any fault.

Sure that the best advice from a lawyer would be to send it back for replacement preferably (if you still want one), or a repair.

Has anyone heard of "silcone" hose, trade or brand name? Google hasn`t. Reading between the lines gives a good idea that they bought some cheap and clearly nasty hose from either a Chinese or Nigerian seller, or maybe from an illiterate local one without a spell checker.
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tuurbo  



Joined: 09 Aug 2007
Posts: 1446
Location: East Windsor, New Jersey

PostPosted: Wed Jun 02, 2010 5:46 am    Post subject: Reply with quote

It's a smart business decision to fix the problem now rather than risk litigation after the fires have started.

BP should be so prudent.
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stevekat  



Joined: 19 Jan 2008
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Location: Los Angeles, CA

PostPosted: Wed Jun 02, 2010 7:11 am    Post subject: Reply with quote

Unwired Tools is clearly engaging in good corporate and ethical policy.

I have an older unit (from July 2009) and called to check I had no issues.

They let me know that the issues effects only very recent units, something like the last two weeks (say a few weeks.)

To clarify, since I was confused, the issue is found in the controller box, not in the motor/valve unit, so should be easy to access.
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"Never get out of the boat. Absolutely goddamn right. Unless you are goin' all the way."

Gone to new home: '81 924T, US version, CGT Intercooler, UTCIS-PT, Euro DITC, Greddy Trust MBC, Forged Fuchs Flat Dish 6's, Factory Recaro's.
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flosho  



Joined: 01 Jul 2004
Posts: 3153
Location: Eau Claire, Wisconsin

PostPosted: Wed Jun 02, 2010 7:28 am    Post subject: Reply with quote

*cough*shouldawentmegasquirt*cough*
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Rasta Monsta  



Joined: 12 Jul 2006
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Location: PacNW

PostPosted: Wed Jun 02, 2010 8:13 am    Post subject: Reply with quote

*cough*youholedapistononmegasquirt*cof*
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Toofah King Bad

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fiat22turbo  



Joined: 18 Jan 2006
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Location: Portland, OR

PostPosted: Wed Jun 02, 2010 8:16 am    Post subject: Reply with quote

*cough*gointmegasquirthasntrunintwoyears*cough*
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Stefan
1979 924 Carrera GTS (clone-ish)
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flosho  



Joined: 01 Jul 2004
Posts: 3153
Location: Eau Claire, Wisconsin

PostPosted: Wed Jun 02, 2010 10:03 am    Post subject: Reply with quote

*cough*


Holed a valve not a piston...

Fiat, you need to get your ass in gear! I've personally sent out 2 or 3 base maps that have helped people get their cars running!


*cough*
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Rasta Monsta  



Joined: 12 Jul 2006
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Location: PacNW

PostPosted: Wed Jun 02, 2010 11:23 am    Post subject: Reply with quote


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